If you are ordering a necklace, depending on the design you may be given the option of two types of chains: a sterling silver snake chain and a sterling silver rolo chain.
The snake chain is beautiful but delicate and for some people it can break. There is nothing wrong with it, that is just how that chain works. If it does break, you can purchase a replacement on this website.
The rolo chain is sturdier because of the types of links. I like to give you the option so that you can choose what works best for you.
To get an idea of how long the chains are, please look at the black and white photo of me below wearing different chain lengths. If you need help figuring out what chain length to order, read this blogpost about how to find out what the best necklace length for you is!
Shipping
I ship all over the world. Shipping is free anywhere in the USA! Woohoo! International shipping has a flat rate of $10 USD, no matter where you live.
In almost all cases, within the United States I use USPS First Class Mail or Priority Mail to send orders. All international orders are sent via USPS First Class Mail. Arrival time is different for each country. If you need me to send your order express, please contact me at info@allisonkorndesigns.com
Once you order a piece, it takes approximately 10 days for me to make it and ship it. But sometimes it takes shorter! This is not an exact science :-) I am a one-woman-show and I make each and every piece by hand. Between preparing for shows, filling orders, preparing pieces for galleries, having sick kids home from school, you name it, I want to be realistic with you about how long it might take for me to make and send out your order. If you need a piece urgently I am often able to make that a priority and get it to you in time. Please contact me if this is the case and I will make every effort to get you what you need on time.
Returns and Exchanges
I want you to feel good about your new jewelry. I will accept returns on all my pieces of jewelry, except custom work, in their original condition within seven days of being delivered. In the case of gifts, I will accept returns within 30 days of delivery. I will refund the buyer in the original form of payment, less shipping. Buyer is responsible for return shipping. If you need to return or exchange something, please email me at info@allisonkorndesigns.com.
*Please note that returned items must have no visible signs of wear or use.
To initiate a return or exchange, please email me at info@allisonkorndesigns.com.
- Once I receive the item that is being returned I will refund your original form of payment, minus shipping costs, within 3 business days.
- Customer will be responsible for return shipping.
- If you have any questions at all, feel free to contact me at info@allisonkorndesigns.com.
Unless there is an issue of quality, I do not accept returns on custom work, as I put in many hours of work for each piece and cannot resell it. If, for some reason, there is a defect, please let me know and I will do my best to remedy it.
